AntiUV - Support

Welcome to AntiUV Support

Thank you for using AntiUV! We're here to help you stay safe from harmful UV radiation. Below you'll find answers to common questions, troubleshooting guides, and how to contact us if you need further assistance.

Frequently Asked Questions

Q: Why is UV data not loading?

A: Please ensure that you have granted location permissions and have an active internet connection. AntiUV requires location access to provide accurate UV index data for your current area.

Q: How accurate is the UV index data?

A: AntiUV uses both Apple WeatherKit and Open-Meteo weather services to provide the most accurate real-time UV index data available. Data is typically updated every 15 minutes.

Q: How does the reapply timer work?

A: The timer calculates safe exposure time based on your skin type, SPF value, activity level, and current UV index. We follow WHO recommendations for sunscreen application intervals.

Q: Why am I not receiving notifications?

A: Please ensure that you have enabled notifications for AntiUV in your device Settings > Notifications > AntiUV. Also, check that Do Not Disturb mode is not active.

Q: Does AntiUV work offline?

A: AntiUV requires an internet connection to fetch the latest UV data. However, the timer functionality will continue to work offline once data has been loaded.

Q: Why is my location showing as "Current Location"?

A: This can happen on simulator builds. On real devices, the app will display your actual city and region name based on your location.

Troubleshooting

Location Issues

Go to Settings > Privacy & Security > Location Services > AntiUV
Ensure "Allow Location Access" is set to "While Using the App"
Enable "Precise Location" for best accuracy

Notification Issues

Go to Settings > Notifications > AntiUV
Toggle "Allow Notifications" on
Ensure "Time Sensitive Notifications" are enabled

Data Loading Issues

Check your internet connection
Pull down on the main screen to refresh data
Restart the app if issues persist
Ensure you're running the latest version of iOS

Feature Overview

Real-time UV Index: Get accurate UV levels for your current location
Personalized Recommendations: Custom advice based on your skin type
Sunscreen Reminders: Get notified when it's time to reapply sunscreen
Safety Timer: Track your safe sun exposure time
Widget Support: View UV index directly on your home screen
HealthKit Integration: Sync your sun exposure data with Apple Health

Contact Support

If you can't find the answer to your question in our FAQ or need further assistance, our support team is here to help.

Email Us

For support inquiries, feature requests, or feedback, please contact us at:

iocompile67692@gmail.com

We typically respond within 24-48 hours on business days.

When contacting support, please include:

Your device model (e.g., iPhone 15 Pro)
iOS version (e.g., iOS 17.4)
App version (found in Settings > AntiUV)
Detailed description of the issue
Screenshots if applicable

☀️ AntiUV Support